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Privacy Policy For Your 123cuci Account

This Privacy Policy explains what 123cuci collects when you create an account, use the lobby, contact support or request a withdrawal, and why each detail is needed.

Clear data purposesMalaysia account contextSecurity-led handling

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How Your Account Data Is Used

123cuci Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we may collect your name, contact details, login credentials, account activity, device signals and records needed to verify transactions. Payment details are handled to confirm deposits and withdrawals through Touch 'n Go, GrabPay, Boost dan FPX, while transaction references help us

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match funds to your wallet. We use this data to provide account access, detect unusual sign-in or payment activity, answer requests and meet duties that apply in the relevant location. We may share limited details with payment processors, technology providers or authorities where necessary for these
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purposes. Access and eligibility depend on local law and are available where local law permits. This policy applies to data collected through the 123cuci website, account area and support channels.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Personal Data

Privacy questions should have a direct route, so our support paths are separated by the kind of help you need.

Privacy request Send a request through the account support channel when you want to ask what personal data we hold, why it is used or whether a stored detail needs correction.

Account access If you cannot reach your account or suspect unusual activity, contact support through the available help channel. We may confirm identity before changing login or contact details.

Transaction query For a payment record involving Touch 'n Go, GrabPay, Boost dan FPX, provide the reference and date. We use those details to trace the relevant wallet entry.

DATA PRACTICE

What We Do With Privacy Requests

Our privacy practice follows the path of an account record from collection to deletion or permitted retention.

Account details

We collect details you provide during account creation and support contact, plus activity needed to operate your account. Fields are used for the stated account, security or transaction purpose.

Cookie choices

Cookies and similar signals may remember your session, protect sign-in and understand basic page use. You can adjust browser controls, although some account functions may then require repeated sign-in.

Security checks

Login events, device signals and transaction patterns can be checked for unusual behaviour. These checks help us protect account access and may lead to a verification request before sensitive changes.

Payment records

A payment reference, amount, status and timing may be retained to reconcile your wallet and respond to disputes. We do not need your full payment credential to match every transaction.

Retention period

We keep records only for as long as needed for account operation, security, dispute handling or duties that apply to us. After that, data is deleted, anonymised or securely restricted.

Changes and requests

Ask us to correct, access or delete eligible data through support. State the request clearly; we will assess local requirements, verify your identity and explain any lawful reason a record must remain.

Privacy Answers For Your Account

These answers address the questions we expect you to have about account data, cookies, payment records and privacy requests. They are written for the 123cuci account journey in Malaysia, but the exact rights and access conditions can vary with local law. Contact support when your circumstances need a specific response.

We may collect your name, contact details, login data, account activity, device signals, support messages and transaction references. The exact fields depend on the action you take and the security or payment check required.

Transaction references, status and timing help us match a deposit or withdrawal to your wallet, investigate a dispute and identify unusual activity. Touch 'n Go, GrabPay, Boost dan FPX may also provide processing details.

You can contact support to ask which eligible personal data we hold and how it is used. We will verify your identity first, then assess the request under the local rules that apply.

Contact support with the account detail that needs correction and the accurate replacement. We may request verification or supporting context before changing a record connected to access, payments or account security.

Cookies can keep your session active, support sign-in protection and show us basic page-use signals. Browser settings can limit them, but changing those settings may affect account access or require repeated authentication.

We retain account and transaction records for the period needed for service operation, security, dispute handling or applicable duties. When retention is no longer needed, we delete, anonymise or restrict the data.

Use the available account support channel and describe whether you want access, correction, deletion or clarification. Include your account contact details, but do not send passwords or full payment credentials.

Privacy Policy For Your 123cuci Account

Reach Us About Your Personal Data

What We Do With Privacy Requests

Account details

Cookie choices

Security checks

Payment records

Retention period

Changes and requests

Privacy Answers For Your Account

01 What personal data does 123cuci collect?

02 Why do you need transaction details?

03 Can I ask to see my data?

04 How can I correct account information?

05 How are cookies used on the website?

06 How long do you keep my information?

07 Where should I send a privacy request?

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